Welcome to our Real-Time Dynamic Online Trading Community! I'm sure you probably have several questions about FDCAuctionCentral, and just how things work here. If, however, you can't find the answer to your questions here, we are easily accessible via email at mail@fdcauctioncentral.com or by phone 508-824-5492 or by fax 508-822-1230.
Our goal is to inform and educate all our members. No question is too small or incidental. If we can help, we will help. As you read through this FAQ you will see "hypertext links". Hypertext links are those words that are underlined and in a different color from the rest of the text. By clicking these links, you can learn even more. To return to the original text you were reading, simply click the BACK button on your browser to continue.
Registration
This is my first visit, what do I do first?
Do I have to register to bid and sell?
Do I have any obligation once I register?
Do you respect the privacy of my information?
Your Information
What do I do if I forget my password?
Can I change my handle and password? How do I update my personal info?
Navigation at FDCAuctionCentral
How can I locate specific items?
What does the number next to a person's handle signify?
What does the face icon mean after a sellers handle?
How do I place a bid on an item?
Who do I pay if I win a lot?
Feedback? What is AuctionRate and how do I participate?
Q: This is my first visit, what do I do first?
A: All visitors are welcome to browse FDCAuctionCentral and search for items. However, if you would like to participate, you will need to register. It is Fast and Easy! You only need to do this once and maintain your information as it changes. To become a Registered User, click here. Once completed, you will be able to start bidding in minutes!
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Q: Do I have to register to bid and sell?
A: Yes. By registering, you are letting the rest of the Community know your intention to participate in a fair and courteous manner. Certain contact information will be required of you in order for FDCAuctionCentral to communicate with you regarding pertinent issues.
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Q: Do I have any obligation once I register?
A: No. Enjoy the site and bid on items that interest you. Be sure to check out our community guidelines by clicking here.
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Q: Do you respect the privacy of my information?
A: Your privacy is of the utmost importance to FDCAuctionCentral. To review our Privacy Policy, click here.
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Q: What do I do if I forget my password?
A: This happens to all of us. Let us help you retrieve your password by clicking here FDCAuctionCentral will send you an email almost instantly!
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Q: Can I change my handle and password? How do I update my personal info?
A: You can change your personal information by clicking here including your password and handle. However, we strongly recommend you give serious consideration when changing your handle. Your handle, or user ID, is how people have come to know you within our community. Many users use the same handle for all their auction bidding/selling so that new users to a particular auction site may come to recognize people they have done business with before.
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Q: How can I locate specific items?
A: Our search feature is truly state of the art. To start your search, click here now.
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Q: What does the number next to a person's handle signify?
A: The number in parentheses immediately following his/her handle is his/her internal account number at FDCAuctionCentral
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Q: What does the face icon mean after a sellers handle?
A: We use icons to rate our buyers and sellers at FDCAuctionCentral. The type of icon indicates the user's feedback rating. Feedback is intended to help buyers learn more about sellers. Feedback is posted by buyers/sellers after they complete a transaction from the seller. You can leave feedback by clicking here or by clicking on Enter Comment about (handle) on the listed item page. To learn more about feedback and it's importance, click here.
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Q: How do I place a bid on an item?
A: You first must be a registered user with FDCAuctionCentral. Once you find an item, fill in all appropriate information and submit your bid. For more help on bidding, click here. For some helpful strategies on bidding, click here.
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Q: Who do I pay if I win a lot?
A: You will receive an email with instructions from the seller if you are successful in their auction. Sellers generally list additional fees such as shipping, handling, insurance, etc. directly on the item page. If you do not see any shipping fees, we suggest you contact the seller to find out what they are. No fees are charged to buyers on behalf of FDCAuctionCentral.
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Q: Feedback? What is AuctionRate and how do I participate?
A: AuctionRate is our customer feedback system. It is intended to help users learn more about each other. Feedback is posted by buyers and sellers after they complete a transaction. Buyers leave personal comments and rate their transaction by one of three criteria: Positive which will increase their rating, Neutral which will not change their rating and Negative which will decrease their rating. To learn more about feedback and it's importance, click here. Remember, feedback is a vital tool used to maintain the integrity within our community.
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